Last updated November 17th, 2025
Your privacy is of the utmost importance to us. This Privacy Policy explains how Renxo S.A. and our subsidiaries and affiliates (together, Renxo, "we" or "us") collect, use, and disclose information about you when you access or use our websites, mobile applications, and other online products and services (collectively, the “Services”), and when you contact our customer service team, engage with us on social media, or otherwise interact with us. Please note that certain of our products and services may be subject to a separate privacy policy. You will know this if those services link to a different notice rather than this policy.
Additional information for individuals in the EEA, UK, and Switzerland can be found at the end of this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice.
RENXO collects the Personal Information of individuals who visit our Website for specified, explicit purposes only and will not process this Personal Information in a manner that is incompatible with those purposes. Personal Information will be processed only if such processing is based on any of the legal grounds listed in section 6(1) of the General Data Protection Regulation (“GDPR) (unless an exemption applies) as outlined below:
Performance of a Contract with You. We will process your Personal Information if it is necessary in order to enter into or perform a contract with you. For example, we will process your payment information in order to complete your purchase transaction.
Legitimate Interest. We will process your Personal Information if it is necessary for the purposes of RENXO’s legitimate interests, except where RENXO’s interests are overridden by your interests or fundamental rights and freedoms that require protection of your Personal Information. RENXO’s legitimate interests in processing your Personal Information include: RENXO’s prevention of fraud or misuse of services, IT and network security, marketing and advertising of products sold by RENXO.
Consent. If you are located in the EEA, UK, or Switzerland, by using this Ecommerce Engine you consent by ticking the specific consent box to the processing of your Personal Information RENXO’s servers in the United States and the storage of your Personal Information in the United States for the purposes set forth in this Privacy Statement, and acknowledge that your Personal Information may be transmitted by us to other RENXO companies for the purposes set out in this Privacy Statement and for company group administration purposes. You may withdraw your consent at any time with effect for the future, but you will then not be able to use our services and in particular order products on our Websites. Where consent to the collection of Personal Information is revoked, we will stop processing that Personal Information. For further information or if you wish to withdraw your consent, please email us at support@renxo.com.
Legal Obligation. We will process your Personal Information where we are under a legal obligation to do so, including tax compliance obligations.
We may collect information when you register for an account, participate in interactive features,, make a purchase, request customer support, or otherwise interact with us. The information you provide may include:
When you use the Services or interact with us, we collect the following information about you:
When you use the Services, we infer or generate the following information about you:
We may also obtain information about you from other sources, including:
We use the information we collect as follows:
We may disclose information about you as follows and as otherwise described in this Privacy Policy or at the time of collection:
We may also share aggregated, de-identified, or other information that does not constitute personal data under the data protection laws of your jurisdiction with third parties for purposes such as analytics, research, service improvement, or industry reporting. This information does not identify you and cannot reasonably be used to do so.
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
The Owner may process Personal Data relating to Users if one of the following applies:
Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; processing is necessary for compliance with a legal obligation to which the Owner is subject; processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.
Personal Data collected for the performance of an agreement with the User shall be retained for the duration of the contractual relationship and, where applicable, for the additional period required by civil, tax or commercial laws.
Therefore:
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the applicable retention period has expired, Personal Data will be securely deleted or irreversibly anonymized. After deletion or anonymization, the rights of access, rectification, erasure and data portability can no longer be exercised because the data no longer exists in an identifiable form.
We allow others to provide analytics services and serve advertisements on our behalf across the web and other online services. These entities use cookies, web beacons, device identifiers, and other technologies to collect information about your use of the Services and other websites and online services, including your IP address, device identifiers, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. RENXO and others may use this information to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. Some of our advertising partners enable us to convert your email address or phone number into an identifier to show ads that are more relevant to you on other platforms.
Depending on where you are located, you can disable cookies used for advertising purposes by visiting Manage cookie preferences , through our Cookie Preferences Manager.
You can disable or block cookies through your browser settings. Please note that doing so may cause some features of the site to function incorrectly or become limited.
Or, for more information about interest-based ads, including to use ad industry tools to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices (if you are in the EU, please visit www.youronlinechoices.eu/). Your mobile device should also include a feature that allows you to opt out of having certain information collected through apps used for behavioral advertising purposes.
Some non-personal information may be gathered while you use our apps. Non personal information is general, non-identifiable and anonymous information that is gathered for statistical, analytical and research purposes such as the improvement of our apps (for example, bug fixes).
Our apps and websites use Google Analytics to help analyze how users use these products. The tool collects internet log information and general visitor behavior information in an anonymous way. This information is then used to evaluate the use of our products and to compile statistical reports on user activity.
The Google Analytics privacy policy can be found here:
Google Analytics: http://www.google.com/analytics/learn/privacy.html
Our websites and apps may also contain APIs from other third parties. Please ensure that you consent to the terms of use and privacy policies offered by these third party services.
Our third party partners, and their privacy policies are as follows:
- Google Analytics: policies.google.com/privacy
Ad networks include:
Google Ads
Privacy Policy: https://policies.google.com/privacy?hl=en
We collect and manage personal information when adults voluntarily:
We collect and manage personal data when using third-party services for operations such as technical support, shipment notifications, email marketing, order processing, and payments.
- Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google Analytics uses Personal and Non-Personal Data only for internal purposes.
Legal basis of processing: legitimate interests (support for internal operations).
- Google Ads (Google Inc.)
Google Ads is Google's online advertising platform that allows businesses to create ads to reach potential customers on Google Search, YouTube, and partner websites
Legal basis of processing: legitimate interests (support for internal operations).
- Amazon Web Services (AWS)
Shared data: User authentication credentials, user profiles, content preferences, viewing history, subscription status.
Purpose: User account management, secure authentication, content delivery, and app backend services.
RENXO is based in the Argentina and has operations there and in other countries. As a result, we and our service providers process information in countries which may not provide equivalent levels of data protection as your home jurisdiction. Where required by law, we provide adequate protection for the transfer of personal data in accordance with applicable law, such as by obtaining your consent, relying on the European Commission’s adequacy decisions, or executing Standard Contractual Clauses. Where relevant, you may request a copy of these Standard Contractual Clauses by emailing us at support@renxo.com.
You may update certain account information by logging into your account, emailing us at support@renxo.com.
Regardless of your location, but subject to certain limits and conditions provided under law, you have the right to request to:
- withdraw their consent at any time. - know more about the information we have about you; - access information we have about you (including in a portable format); - correct information we have about you; - opt out of “sales”, targeted advertising, or “sharing”; and - delete the information we have about you.Where relevant, you also have the right to limit sensitive personal data processing or opt out of profiling for decisions that produce legal or similarly significant effects. However, RENXO does not currently engage in processing that gives rise to those opt-out rights.
If you request to delete your information, please note that we retain certain information when required or permitted by law.
Under the GDPR, you have the right to withdraw your consent at any time and to object to the processing of your personal data for direct marketing purposes.
You can exercise these rights by emailing us at support@renxo.com. We will not provide discriminatory treatment against anyone that exercises any of their rights.
Depending on where you are located, you can opt out of use of data collected via the Services for targeted advertising, and related “sales” and “sharing,” by visiting Manage cookie preferences, using our Cookie Preferences Manager to disable ad trackers on our website.
Please note that, depending on which opt-out preference signal you use, our processing of the signal may be limited to the specific browser or device that you are using. You may need to renew your opt-out if you use a different browser or device to access the Services.
Where appropriate under applicable law, such as with respect to requests to know, correct, or delete, we may verify your request by asking you to provide information that matches information we have on file.
You may designate an authorized agent to exercise any of the rights set out in this Privacy Policy on your behalf. Authorized agents should submit requests through the same channels, but we may require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.
If we deny your request, you may appeal our decision by emailing support@renxo.com.
With your consent, we send promotional and other push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.
The sections below apply to you if you use the Services while in the European Economic Area, Switzerland, or the United Kingdom (collectively, “Europe”). Renxo S.A. is the data controller for personal data governed by this Privacy Policy.
We retain personal data for no longer than is necessary for the purposes for which it is processed, unless applicable law requires storage for a longer period of time.
Subject to certain limits and conditions provided under law, in addition to the rights described under the Privacy Rights section above, you have the right to:
° Please see this directory for contact details: https://edpb.europa.eu/about-edpb/board/members_en.
° If you are in Switzerland, please visit this FDPIC site for contact details: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html.
° If you are in the United Kingdom, please see this site for contact details: https://ico.org.uk/global/contact-us/.
Depending on your jurisdiction, including the European Union (GDPR), California (CCPA), and other applicable data protection laws, you may have the right to exercise certain data rights regarding your Personal Data.
These rights may include:
If you wish to exercise any of these rights and cannot do so directly within the Services, you may contact us at support@renxo.com and provide:
We may request additional information to verify your identity before processing your request. If we cannot verify your identity, we may be unable to comply with your request as permitted by law.
We will respond to your request within one month, or inform you if an extension of up to two additional months is necessary due to the complexity or number of requests, as required under the GDPR.
Certain rights may be limited when we are required to retain data by law, for security purposes, or for the establishment, exercise, or defense of legal claims.
If you are located in the European Union, you also have the right to lodge a complaint with your data protection authority.
The RENXO service is provided by:
Renxo S.A.
Juan B. Justo 1463 Piso 2 Oficina 3 Ciudad Autónoma de Buenos Aires, 1414 Argentina
In the EEA and Switzerland:
Renxo Europe Limited
Harcourt Centre, Block 4, Harcourt Road, Dublin 2, Republic of Ireland
If you have any questions about this Privacy Policy, please contact RENXO by email at support@renxo.com.
